CUSTOMER SERVICE

Hello, how can we help you?

Have a question about your luxury wig or order? Find quick answers below or reach out to support@beautybyodel.com!

FREQUENTLY ASKED QUESTIONS

ORDER TRACKING

Once your BeautybyOdel luxury wig or order ships, you will receive a confirmation email containing your tracking number to monitor your package's transit status in real time.

HOW TO SHOP ONLINE?

Simply browse our collections (such as HD Lace and Glueless Wigs), select your preferred length and density, and proceed through our secure checkout using your preferred payment method.

WHAT HAPPENS AFTER BEING CONFIRMED?

Once your order is confirmed, our fulfillment team carefully inspects and packages your luxury human hair units before dispatching them within 24 to 48 hours.

INCONSISTENT ORDER

If you receive an incorrect item, please keep the product in its original packaging along with all tags and documents, and contact us immediately at support@beautybyodel.com.

I RECEIVED MY ORDER AFTER GETTING A REFUND. WHAT CAN I DO?

If a delayed package arrives after a refund has been issued, please reach out to our support team right away to arrange payment resolution or secure return shipping instructions.

WHAT IF THE PACKAGE IS HELD BY CUSTOMS?

International shipments may occasionally undergo customs inspections. BeautybyOdel is not responsible for clearance delays or import duties, but we are happy to help provide tracking documentation.

WHEN WILL I RECEIVE MY ORDER?

Standard orders typically process within 24-48 hours, and delivery transit times vary by destination, usually arriving within standard global shipping timeframes.

ORDER CANCELLATION

Orders can be cancelled before they enter the fulfillment or dispatch stage. Please email support@beautybyodel.com as soon as possible if you need to cancel or modify your purchase.

CAN I MAKE CHANGES TO MY ORDER?

If you need to update your shipping address or change a wig length/density variant, contact us immediately. Once an order is processed, changes cannot be guaranteed.

WHERE CAN I FIND MY ORDER NUMBER?

Your unique order number is included in the subject line and body of your initial email confirmation immediately after completing your purchase.

DO YOU DELIVER ON PUBLIC HOLIDAYS?

Carrier delivery schedules may vary during public holidays and peak holiday seasons, which can occasionally impact standard delivery estimates.

IS NEXT-DAY DELIVERY AVAILABLE ON ALL ORDERS?

Next-day or expedited delivery options may be available at checkout depending on your shipping destination and item availability.

DO I NEED TO BE THERE TO SIGN FOR DELIVERY?

To ensure your luxury hair package is safely received, signature confirmation may be required upon delivery for high-value orders.

DO YOU DELIVER TO MY POSTCODE?

We offer worldwide shipping to most destinations. You can verify whether we deliver to your exact postcode directly at checkout.