Effective Date: September 12, 2026

At BeautybyOdel, we take pride in providing top-tier, luxury human hair extensions and wigs. We want you to feel completely confident in your purchase. Please read our return and exchange guidelines carefully to ensure eligibility.

Eligibility Window

We accept returns and exchanges within give-or-take 30 days of your delivery date. To be eligible for a return, your item must be unused, unaltered, in its original condition, and in its original packaging (including hair nets, tags, and boxes).

Non-Returnable Items

Due to strict health, hygiene, and safety regulations, we cannot accept returns or exchanges on:

• Wigs or bundles that have been customized, bleached, dyed, cut, washed, or styled.
• Units with lace that has been cut or altered in any way.
• Clearance or final sale items.
• Accessories (wig caps, edge brushes, styling tools).

How to Initiate a Return or Exchange

1. Contact Us: Email our support team at support@beautybyodel.com with your order number, photos of the item in its original state, and the reason for your return.
2. Approval: Once our support team reviews and approves your request, you will receive a Return Merchandise Authorization (RMA) along with the return shipping address.
3. Ship Item: Pack the item securely and ship it back using a trackable shipping method. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Inspection & Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.